NWC – Non-Revenue Water OUR target missed by 16 percentage points

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Auditor General's Findings

NWC did not achieve the 2008-13 Tariff Determination Notice target to reduce Non-Revenue Water (NRW) to 50%.
At March 2014, NRW stood at 71%, representing 16 percentage points above OUR’s target of 55%. Of the 270 billion imperial gallons of NRW, leaks accounted for 132 billion (49%), while unauthorized consumption accounted for 137 billion imperial gallons (51%).

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Permanent Secretary (current): Audrey Sewell

Breach Category: Project Management

Permanent Secretary (at breach):

Breach Type: Inadequate Project Monitoring

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